Return & Refund Policy
Last updated: January 12, 2024
At MegaEshop.pk, we aim for customer satisfaction. Please read our return and refund policy carefully before making a purchase.
Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be:
- Unused
- In original condition
- With complete packaging, accessories, and documents
- A parcel opening video showing product condition is mandatory for claims.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or worn items
- Burnt or damaged products
- Electronic components once used or tested
- Perishable goods
- Gift cards
- Downloadable or software products
- Sale or discounted items
- Health, personal care, or intimate items
Return Process
- Contact us on WhatsApp (0320-9199444) to request return approval.
- After approval, securely pack the item with all accessories.
- Ship the product to:
MegaEshop.pk
SF-176, Deans Trade Center
Peshawar, KPK 25000, Pakistan
Shipping Costs for Returns
- Return shipping is paid by the customer.
- Shipping charges are non-refundable.
- For high-value items, we recommend trackable and insured shipping.
- We are not responsible for items lost during return transit.
Refunds
- After inspection, approved refunds will be processed to the original payment method.
- Refund processing may take 3–7 working days, depending on the bank or payment provider.
- Shipping charges will be deducted from the refund amount.
- Gov tax will also deduct from COD amount.
Exchanges
- Exchanges are allowed only for defective or damaged items.
- Exchange requests must be reported within 48 hours of delivery.
Repeated or Fraudulent Returns
- Customers who intentionally refuse deliveries or abuse the return policy may be required to:
- Pay shipping charges in advance
- Be restricted from COD in future orders
Need Help?
For return or refund questions, contact us during working hours:
📞 0320-9199444